At Naturopure Gold, customer satisfaction is our priority. We ensure that all products are carefully inspected before delivery. However, if you are not satisfied with your purchase, our return and refund policy is outlined below.

Returns

Customers may request a return if they receive a product that is damaged, defective, or incorrect. To be eligible for a return, the product must be unused and in its original packaging.

Return requests must be made within 3–7 days of receiving the product. After this period, we may not be able to process the return.

Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed and credited to your original method of payment within a few business days.

Non-Returnable Products

Certain items may not be eligible for return or refund, including:

• Customized or specially made products

• Used or damaged products caused by improper handling

• Certain jewellery items depending on product type

Exchange Policy

If you receive a defective or damaged product, we may offer a replacement or exchange based on product availability.

Return Shipping

Customers may be responsible for return shipping costs unless the product received is damaged or incorrect.